SAP - Customer Experience Service Cloud
Overview
Redesign Customer Hub to streamline live engagements (phone and chat) with essential information and functions in one workspace. Enhance experience and efficiency for Agents to provide better customer service.
My Role
- User Research (Team collaboration)
- Redesigned Customer Hub Workspace Layout (Team collaboration)
- Led the redesign of Create New section and Timeline control
- Led the Visual Design for Saphira Theme, icons, and typography
Target Audience
Customer Service Agent Level 1 and 2
Team
4 Designers, 3 Product Managers
Tools
Figma, Sketch, Abstract, Invision, Principle and Microsoft Teams